Teddy vs Pawfinity: Which Fits Your Salon?

Pawfinity (which runs the GroomPro POS product) has a loyal following among multi-service pet businesses, thanks to flat-rate pricing with no client limits. Teddy takes a different approach — grooming-focused, with unlimited texting baked into every plan. If you're comparing Teddy vs Pawfinity, the decision often comes down to one thing: how you feel about paying per text message. Here's an honest look at how the two stack up on pricing, texting, and features.

The short answer

Pawfinity offers flat-rate monthly plans with unlimited clients, appointments, and logins, which appeals to busy multi-service shops. But its SMS texting is a separate, per-message cost. Teddy bundles unlimited two-way texting into flat pricing from $49/month, with a modern, grooming-first interface.

If you text clients heavily, Teddy's included unlimited SMS usually wins on both cost and simplicity. If you want flat base pricing and don't text much — or you value Pawfinity's specific multi-service tools — Pawfinity is worth a look.

Pricing

Pricing reflects publicly listed rates at the time of writing and can change — confirm on each provider's site.

Both use flat base pricing with no per-client limits, which is a point in both their favor. The divergence is texting. Pawfinity charges per message (roughly $0.035–$0.05 each), with the Royal package including 250 monthly SMS credits. Teddy includes unlimited texting in the plan price.

The texting math

This is the crux. Say you send 1,500 texts in a busy month — confirmations, reminders, ready messages, and rebooking nudges across a full book. On Pawfinity's per-message pricing at roughly $0.04 each, that's about $60 in SMS charges on top of your $60–$110 base plan, so $120–$170 for the month. And a busier month costs more.

With Teddy, those same 1,500 texts (or 15,000) cost nothing extra — unlimited texting is included from the $49 plan. For any groomer who lives in the text thread, that difference compounds every single month. See how Teddy's texting and reminders work.

If you're a low-volume texter, Pawfinity's per-message model may stay cheap. But grooming tends to be text-heavy, and per-message costs have a way of creeping up right as your business grows.

Features side by side

Where Pawfinity wins

Pawfinity earns its following for flat-rate pricing with genuinely unlimited clients, appointments, employee logins, and photos — no growth penalties. It also spans grooming, boarding, daycare, and training, so multi-service shops can run everything on one flat plan. If you handle multiple service types and text sparingly, Pawfinity's model is efficient and predictable.

Where Teddy wins

For grooming-focused businesses that communicate heavily by text, Teddy's included unlimited SMS is the clear advantage — no per-message meter, no surprise SMS line on the invoice. Add a modern, quick-to-learn interface, mobile route optimization, and an optional AI receptionist that catches missed calls, and it's a strong fit for independents and small teams who'd rather not do texting math.

[INSERT: real Teddy customer quote about predictable texting costs or switching from a per-message SMS model. Keep it authentic and attributed.]

Which should you choose?

• Choose Pawfinity if you run a multi-service shop, want flat base pricing with unlimited clients, and text at low volume.
• Choose Teddy if grooming is your focus, you text clients constantly, and you want unlimited texting included so your bill is predictable.

For the broader field, see our pet grooming software rankings.

Frequently Asked Questions

Is Teddy or Pawfinity cheaper?

It depends on your texting volume. Both have flat base plans, but Pawfinity charges per SMS message while Teddy includes unlimited texting. For heavy texters, Teddy is usually cheaper overall once SMS charges are counted; for low-volume texters, Pawfinity's base price can be competitive.

Does Pawfinity include texting?

Not unlimited. Pawfinity charges per SMS message (roughly $0.035–$0.05 each), with 250 credits included on its Royal package. Teddy includes unlimited two-way texting on every plan.

Does Pawfinity limit the number of clients?

No — Pawfinity's plans include unlimited clients, appointments, employee logins, and photos. Teddy also doesn't cap clients or appointments. The main pricing difference between them is texting.

Is Pawfinity good for multi-service pet businesses?

Yes. Pawfinity spans grooming, boarding, daycare, and training on flat-rate plans, which suits multi-service shops. Teddy is focused specifically on grooming for independents and small teams.

Can I switch from Pawfinity to Teddy?

In most cases you can export your client and pet data from Pawfinity and import it during Teddy's onboarding. Ask the Teddy team to guide the migration so nothing is lost.

Pawfinity and Teddy both avoid client limits — the real fork is texting. If you text clients constantly and want it included with a predictable bill, Teddy is worth trialing next to Pawfinity. If you're multi-service and text sparingly, Pawfinity's flat model may fit. Test both against a real week of messages.