Discover how a passion for pets grew into a thriving salon, team leadership, and real industry insight!
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In our latest episode of The Daily Groomer, I had the chance to chat with Samantha Hoffmann, the powerhouse behind BYOP in Staten Island. From a childhood love of animals to studying behavior and building a thriving grooming salon, her journey is anything but ordinary. We get into how she made the leap from pet store owner to full-time groomer, what it’s really like managing a team of 12, and how she’s adapted through big changes—like COVID, restructuring pay, and shaping a strong, supportive team culture. If you're growing your grooming business or just love hearing real talk from people in the industry, this one's packed with insight.
05:20 Integrating Energy in Pet Grooming
12:48 Dog Grooming: Insights and Observations
20:45 Transitioning from Business Operations
25:41 Commission Structure Awareness for Groomers
34:35 Email Automation: Efficient Client Interaction
Follow them on their social media BYOP Grooming. For more grooming tips, insights, and stories, check out our website at The Daily Groomer. Join and be part of The Daily Groomer Community!
