Teddy vs Pawfinity: Detail vs Speed
Teddy vs Pawfinity compared for grooming salons: pricing, records, texting, inventory and ease of use
Pawfinity has a loyal following, and when you read its reviews you can see why. People who like it really like it. Teddy vs Pawfinity comes down to temperament as much as features: do you want software that records everything, or software that gets out of your way?
We make Teddy. Pawfinity gets a fair hearing here, including the areas where it's ahead.
Two philosophies
Pawfinity is thorough. It has been serving pet businesses for years and its feature list shows it: grooming, boarding, daycare, training and pet sitting options, inventory with barcode scanning, detailed pet records and plenty of settings. Capterra lists it with a 4.6 average across just over a hundred reviews.
Teddy is deliberately narrower. Grooming only. The essentials, plus an assistant that takes instructions by text or voice so you spend less time tapping.
If you enjoy a well-organized filing system, you may prefer Pawfinity. If your goal is the fewest seconds between "client texts" and "appointment booked," you may prefer Teddy.
Comparison table
Pawfinity details are from public listings in October 2026. Pricing is on their site; confirm before deciding.
Where Pawfinity is stronger
Record depth
Pawfinity's pet records are detailed, and users praise how much can be tracked per animal. If you want a field for everything, it's there.
Inventory and retail
Barcode scanning and stock tracking are built in. A salon with a retail wall will appreciate not needing a second system.
More than grooming
If you board a few dogs on weekends or run puppy classes, Pawfinity can cover those in the same account. Teddy can't.
Track record
It's been around a long time and has plenty of long-term customers. One Capterra reviewer describes trialing several systems over two years before settling on it and being "beyond happy" with the choice.
Where Teddy is stronger
Texting
Unlimited two-way texting on every plan, photos included. No counting.
Speed
Tell the assistant "reschedule Luna to next Thursday morning and let her owner know." It finds the slot, shows you what it's about to do, and does it when you confirm. There's a walkthrough on the Ask Teddy page.
Missed calls
On the Plus plan, calls you can't take get a response and come back to you as booking requests. See the AI receptionist.
Interface
This is subjective. Teddy was designed phone-first and recently. Some Pawfinity reviewers love its layout and some find it dated. Try both.
Support
Founder-led on every plan. You can text us.
What reviewers say about Pawfinity
Fairness means including the criticism too. Most Pawfinity reviews are positive, with users calling it the best software they've used and praising it for mobile grooming in particular. Among the critical reviews, one user felt that problems they reported were treated as user error, and another said the price would feel fairer with a few more features.
Every product has reviews like that, ours included. Read a spread of them on Capterra or Software Advice.
Which one for which shop
How to trial them properly
Both offer a free trial. Don't just click around. Do these five things in each, with a real client.
- Add a household with two pets, including a behavior warning on one.
- Book each pet for a different service.
- Send a reminder and reply to it from your own phone.
- Move one appointment to another day.
- Check out and take a payment.
Time yourself. Whichever feels less like work after the third day is your answer.
Switching from Pawfinity
Export your clients and pets, send us the file, and we import it at no charge. Boarding and training history won't have anywhere to go in Teddy, so keep a copy. If you'd like to see other options first, our ranked comparison of grooming software covers the main ones, and the 7 best tools list is a quicker read.
Frequently Asked Questions
Is Teddy or Pawfinity cheaper?
Starting prices are close, around $49 to $55 a month. Compare what's included at the plan you'd use, particularly texting and number of staff.
Does Pawfinity work for mobile groomers?
Yes, and several reviewers recommend it for mobile. Ask about route planning if that matters to you.
In Teddy vs Pawfinity, which has better inventory tools?
Pawfinity. It has built-in inventory with barcode scanning. Teddy relies on Square for retail.
Does Pawfinity have unlimited texting?
Check Pawfinity's current plan details. Teddy includes unlimited two-way texting on all plans.
Can I move from Pawfinity to Teddy without losing client notes?
Yes. Export your data and we'll import clients, pets and notes for free.
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