How to Switch from DaySmart Pet to Teddy

If DaySmart Pet's texting tiers, add-on fees, or dated interface have you eyeing the exit, the last hurdle is usually the same worry: moving without breaking anything. Losing your client list or a week of appointments is a real fear — but a switch done in the right order is far smoother than groomers expect. This guide walks through how to switch from DaySmart Pet (formerly 123Pet) to Teddy step by step, so your clients, pets, and bookings come with you and your day never skips a beat.

First, confirm the switch is worth it

Groomers typically leave DaySmart for specific reasons: two-way texting locked behind the $149 tier, add-on fees for calendars and a website builder, or a learning curve that slows the team down. If unlimited texting, no add-ons, and a modern interface are what you want, Teddy is built for that. Not fully decided? Compare them first in our Teddy vs DaySmart breakdown and the wider DaySmart alternatives roundup.

Once you're sure, here's the clean way to move.

The golden rule: don't cancel DaySmart first

Before anything else, commit this to memory: keep your DaySmart subscription active until your data is exported, imported, verified, and your new bookings are flowing into Teddy. The short overlap costs a little, but it's the insurance that prevents a lost record from becoming a lost client. Cancel last, not first.

Step 1: Export your data from DaySmart

Pull everything of value out of DaySmart while your account is live:

• Client contacts — names, phone numbers, emails, addresses.
• Pet records — breed, age, coat, notes, behavior flags, service history.
• Appointments — upcoming bookings especially, plus past history.
• Forms and agreements on file.

DaySmart can export core records (commonly as CSV files), and their support can help with anything you can't pull yourself. Save it all somewhere organized before you touch your subscription.

Step 2: Build your Teddy account in parallel

With DaySmart still running, set up Teddy alongside it:

• Pick a plan on the Teddy pricing page and create your account.
• Enter your services, pricing, hours, and staff.
• Configure calendar and scheduling and online booking.
• Connect payments through the Square integration.

Running both for a short window is what makes this a switch rather than a leap.

Step 3: Import and verify your data

Bring your exported records into Teddy — the Teddy team can assist with importing clients and pets so your history carries over. Then verify, because verification is what separates a smooth switch from a scramble.

Spot-check a sample of each. Phone-number formatting and breed fields are the usual trouble spots — fix them now, not on go-live day.

Step 4: Rebuild forms, agreements, and reminders

DaySmart made you climb tiers for full texting — Teddy doesn't, so set up your communication generously:

• Digital intake forms on each pet's profile.
• Service agreements and waivers clients sign on their phone.
• Automated confirmations and reminders — with unlimited texting, use as many as your no-show rate needs.

Need starting points? Adapt our intake form and cancellation policy templates.

Step 5: Pick your go-live date and update your links

Choose a cutover point — ideally a slightly slower week:

• After your go-live date, all new bookings go into Teddy only.
• Update your booking link everywhere — website, Google Business Profile, social bios — so clients land in the new system.
• Move or let play out any remaining DaySmart appointments so nothing is stranded.

Step 6: Give clients a quick heads-up

Most of this is invisible to clients; the one thing they'll notice is a new booking link. A short, positive message covers it: "We've upgraded our booking and texting system to serve you better — book here: [link]." Teddy's unlimited texting means messaging your whole list costs nothing.

Step 7: Verify a week, then cancel DaySmart

Run Teddy live for about a week. Confirm bookings are flowing, reminders are sending, and nothing's missing. Once you're confident, cancel DaySmart — and remember to cancel any DaySmart add-ons (calendars, website builder) so you're not billed for extras you've left behind.

Quick switch checklist

Frequently Asked Questions

Can I move my data from DaySmart Pet to Teddy?

In most cases, yes. Export your client contacts, pet records, and appointments from DaySmart (often as CSV files) and import them into Teddy, with help from the Teddy team. Always export and verify before cancelling DaySmart.

Will I lose my appointment history switching from DaySmart?

You don't have to. Export your history and import it so past and upcoming bookings carry over. Prioritize upcoming appointments so nothing is lost, and treat older history as helpful background.

How long does it take to switch from DaySmart to Teddy?

A solo groomer or small team can often complete the core switch in a few days, plus a short overlap for safety. Verify a week of live operation before cancelling DaySmart and its add-ons.

Do I need to cancel my DaySmart add-ons separately?

Yes — check for and cancel add-ons like extra calendars or the website builder when you close your DaySmart account, so you're not billed for services you no longer use.

Is DaySmart the same as 123Pet for migration purposes?

Yes — DaySmart Pet is the rebranded 123Pet, so the export and migration steps are the same regardless of which name your account uses.

Switching from DaySmart Pet to Teddy is mostly about sequence: export, build in parallel, verify, cut over, then cancel — including the add-ons. Do it in a slower week with a short overlap and it's smooth. When you're ready, the Teddy team can help import your data so your clients and their pets make the move with you.