How to Migrate from MoeGo to Teddy

Deciding to switch grooming software is one thing. Actually moving without losing your client list, your appointment history, or a week of bookings is another — and it's the fear that keeps a lot of groomers stuck on software they've outgrown. The good news: migrating from MoeGo to Teddy is very manageable if you do it in the right order. This guide walks through the whole process step by step, from exporting your data to your first live day, so the switch is smooth instead of stressful.

Before you start: is switching the right call?

A migration is worth doing when your current tool is actively costing you — most commonly, MoeGo's texting caps pushing you into higher tiers, per-van pricing stacking up, or more complexity than you need. If unlimited texting and a simpler interface are what you're after, Teddy is built for exactly that. If you're not sure yet, compare them first in our Teddy vs MoeGo breakdown and read up on MoeGo alternatives before you commit.

Once you've decided, here's how to do it cleanly.

Step 1: Export your data from MoeGo

Your most valuable asset is your data — client contacts, pet details, and history. Start by getting it out of MoeGo.

• Client list: names, phone numbers, emails, addresses.
• Pet records: breed, age, coat type, notes, behavior flags, service history.
• Appointment history: past and upcoming bookings.
• Any saved forms or agreements.

MoeGo can export core data (often as a CSV), and you can request assistance from their support if some records aren't easy to pull yourself. Grab everything before you cancel anything — never cancel your old subscription until your data is safely exported and imported.

Step 2: Set up your Teddy account

While your MoeGo account is still active, set up Teddy in parallel. Running both briefly is the safety net that prevents downtime.

• Create your account and choose a plan on the Teddy pricing page.
• Configure your business basics: services, pricing, hours, and staff.
• Set up your calendar and scheduling rules and online booking preferences.
• Connect payments via the Square integration.

Doing this while MoeGo still runs means you're building your new home before you move out of the old one.

Step 3: Import your client and pet data

Now bring your exported data into Teddy. The Teddy team can help import your client and pet records so your history carries over — this is exactly the kind of migration support worth asking for rather than doing entirely by hand.

After importing, spot-check a handful of records — a few clients, a few pets, a few upcoming appointments — to confirm everything mapped correctly. Fix any formatting hiccups (phone number formats and breed fields are the usual suspects) before you go live.

Step 4: Rebuild your forms and automations

Take the opportunity to set up your digital paperwork fresh in Teddy:

• Digital intake forms attached to pet profiles.
• Service agreements and waivers clients can sign on their phone.
• Automated confirmations and reminders — and since Teddy includes unlimited texting, you can be generous with them without watching a counter.

If you need a starting point, adapt our grooming intake form approach and no-show and cancellation policy template.

Step 5: Time the switch

Pick a sensible cutover point:

• Choose a slower week if your schedule has one, to reduce pressure.
• Set a "go-live" date after which all new bookings go into Teddy only.
• Let upcoming MoeGo appointments play out or move them into Teddy so nothing falls through a crack.
• Keep MoeGo active for a short overlap until you're confident everything transferred and you're comfortable in Teddy.

Step 6: Tell your clients (briefly)

Most of the switch is invisible to clients, but a short, upbeat heads-up smooths anything that changes — like a new online booking link. A quick text or email does it: "We've upgraded our booking system to serve you better. Book here: [link]." With unlimited texting, sending that to your whole list costs you nothing. Update your booking link everywhere it appears — website, Google Business Profile, social bios.

Step 7: Go live and cancel MoeGo

Once your data is verified, your forms are set, and new bookings are flowing into Teddy, you're live. Give it a week to be sure everything's running smoothly, then cancel your MoeGo subscription. Not before — the overlap is cheap insurance against a missed record.

Migration checklist

Frequently Asked Questions

Can I move my client data from MoeGo to Teddy?

In most cases, yes. You can export your client contacts, pet records, and appointment history from MoeGo (often as a CSV) and import them into Teddy, with help from the Teddy team. Always export before cancelling your MoeGo subscription.

Will I lose my appointment history when I switch?

You don't have to. Export your history from MoeGo and import it so past and upcoming appointments carry over. Prioritize upcoming appointments so no booking is lost, and treat older history as helpful context.

How long does it take to migrate from MoeGo to Teddy?

For a solo groomer or small team, the core migration can often be done in a few days, with a short overlap period for safety. Larger or multi-location businesses take longer. Keep MoeGo active until you've verified everything transferred.

Will my clients be disrupted by the switch?

Minimally. Most of the change is behind the scenes. The main client-facing change is a new online booking link, which a quick text or email handles — and with Teddy's unlimited texting, notifying your whole list costs nothing.

Should I cancel MoeGo right away?

No. Keep it active through a short overlap until your data is verified and new bookings are flowing into Teddy smoothly — usually about a week. Cancelling too early risks losing access to records you still need.

Migrating from MoeGo to Teddy is mostly about order and patience: export first, set up in parallel, verify your data, then cut over and cancel. Do it in a slower week and keep a short overlap, and the switch is smooth. When you're ready to make the move, the Teddy team can help import your data so your clients and their pets come with you.